FAQ

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Returns

Can I make an exchange for a different size?

  • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). You can view our return policy and process here!

Do I pay for return shipping?

  • Return shipping costs are the customer’s responsibility. If using a label provided through our return’s portal, the customer agrees to have the cost of the shipping withheld from their refund. However, if store credit is chosen, the return shipping label is FREE!

    • NOTE: At this time we are only able to issue one return shipping label per order. If you are wanting to return multiple items from one order, we recommend the return requests be submitted together. If you are wanting to return other items after receiving a return shipping label from us, then the return would need to be shipped back to us using your own method of shipping.

product

Will you be getting a reorder of…

  • We are not able to reorder everything we originally ordered, but we do attempt to reorder our best sellers. If we are able to reorder the item, we will post the item on our COMING Soon page, found here: COMING Soon.

Am I able to cancel my order?

  • Please e-mail jprettylittlethings@gmail.com if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.

  • We are currently not able to revise any orders once placed. If you made an error on your order it is best to email us to have the order canceled, and then place a new order with the correct items.

How long will it take to receive my refund or store credit?

  • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

My package is lost or I believe it was stolen, what do I do?

  • We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double-checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following:

    • Put your package in your mailbox

    • Leave your package at your back door or in your garage

    • Leave your package with your neighbors or with whoever opened the door at your address

    • Leave your package with the front office or front desk if you live in an apartment, dorm, or gated community

    • Leave your package in your post office box, or in a parcel locker at your local post office, or at a parcel locker in your neighborhood, or if you shipped to a FedEx office, at their front desk or in your FedEx box

  • If you have a package that is missing, we want to do everything within our power to help you find a resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.

What to do if something in my order is damaged?

  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

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